Career Opportunities
Store Manager
HI - Kealakekua
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JOB DESCRIPTION


 

 

Position Title

 

Store Manager

Company                     Par H

awaii

Department

 

HIE Retail

 

Position Grade

17

Immediate Supervisor

Retail Area Manager

Exemption Status

Exempt

 

 

Revised

02/15/2015


SUMMARY

 

The Retail Store Manager is responsible for the overall operations of a Tesoro branded store, and insures that the store meets performance objectives, serve customers' needs, and develops store/station employees.


 

KEY RESPONSIBILITIES

 

Primary job responsibilities include, but are not limited to:

 

ESSENTIAL FUNCTIONS

 

BUSINESS AND FINANCIAL MANAGEMENT

Plan and manage station activities to maximize operating profit.

 

Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of station specific fuel pricing strategies and tactics.

 

Monitor non-fuel movement and competitor offerings to assist in development of station specific product mix and pricing strategies.

 

Maintain store layout and product displays per schematics.

 

Develop station level sales promotions and assist in implementing network-wide promotional and advertising campaigns.

 

Manage fuel and non-fuel inventory to ensure optimum stocking levels.

 

Staff and schedule labor to meet customer demand while staying within budget.

 

Control operating expenses, including maintenance, utilities, supplies and inventory loss.

 

Prepare and submit daily sales reports accurately and timely, including, invoices, bank deposits, and environmental compliance reports.

 

Safeguard and account for all money received and disbursed.

 

Organize and maintain all site files, manuals, and other information materials.

 

CUSTOMER FOCUS AND SITE RELATIONSHIPS

As a top priority, develop and assign tasks appropriately to ensure that the site is clean, adequately stocked, and organized for fast, convenient and professional service to customers.

 

Ensure a clean, friendly and well-maintained station environment to provide customers with a buying experience that meets their expectation.

 

Monitor customer needs and expectations, and work with station employees to ensure those needs are met. Assist customers at the pump and in the store to find the desired product and operate equipment.

 

Actively solicit customer feedback via consistent personal interaction, formal surveys and the company's complaint mechanism.

 

Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction.

 

Develop positive and professional relationships with all suppliers.

 

Promote and ensure a safe, positive public image within the neighboring community.

 

LEADERSHIP AND PERSONNEL MANAGEMENT

Find, develop, guide and evaluate employees to operate the station effectively and  safely provide superior customer service.

 

Maintain a professional and supportive image among subordinates and supervisor.

 

Actively recruit, interview and select highly qualified applicants utilizing non-discriminatory management skills.

 

Prepare and submit all employee paperwork accurately and timely.

 

Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness.

 

Motivate, reward, and discipline employees as needed to improve individual and station performance.

 

Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation.

 

Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance based feedback.

 

Develop high potential employees through coaching and training so they are ready for promotion to the next level.

 

Carry out all company policies.

 

SAFETY AND FACILITIES MANAGEMENT

Maintain a safe work environment for employees and customers by setting safety as a priority.

 

Ensure pump islands, lot and store areas are clean and free of debris at all times.

 

Work with facilities manager to maintain appearance standards of paving, lighting, canopy and other physical structure.

 

Ensure facilities and equipment are in safe working order. Carry out preventative maintenance on equipment per schedule.

 

Maintain dispensing and store equipment to ensure clean, sanitary, and safe working condition at all times.

 

Ensure adequate signage or employee directed assistance is provided to the customer.

 

Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required.

 

 

Other Functions

Perform other related duties as assigned or requested.


 

REQUIREMENTS

EDUCATION

High School Diploma required.

Two-year and/or undergraduate degree in business, management, marketing or related discipline, preferred

 

EXPERIENCE

Minimum three years convenience store or other retail experience, including at least one year as manager or assistant manager preferred

Good track record of effective supervisory performance.

Good understanding of Hawaii convenience store operations.

Proficient with general computer applications, such as a POS system, and Microsoft Office.

 

 

LEADERSHIP COMPETENCIES

 

 

BUSINESS UNDERSTANDING

Demonstrates understanding of business and how actions contribute to company performance.

 

DELIVERING RESULTS

Delivers operational excellence by planning, organizing and owning work assignments from start to finish.

 

INTERPERSONAL RELATIONSHIPS

Relates well to and effectively influences others within and across functions through effective communication and collaboration.

 

PROFESSIONAL CONDUCT


Recognizes impact behavior has on others and demonstrates commitment, adaptability and resilience.

 

 

JOB DESCRIPTION


 

 

Position Title

 

Store Manager

Company                     Par H

awaii

Department

 

HIE Retail

 

Position Grade

17

Immediate Supervisor

Retail Area Manager

Exemption Status

Exempt

 

 

Revised

02/15/2015


SUMMARY

 

The Retail Store Manager is responsible for the overall operations of a Tesoro branded store, and insures that the store meets performance objectives, serve customers' needs, and develops store/station employees.


 

KEY RESPONSIBILITIES

 

Primary job responsibilities include, but are not limited to:

 

ESSENTIAL FUNCTIONS

 

BUSINESS AND FINANCIAL MANAGEMENT

Plan and manage station activities to maximize operating profit.

 

Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of station specific fuel pricing strategies and tactics.

 

Monitor non-fuel movement and competitor offerings to assist in development of station specific product mix and pricing strategies.

 

Maintain store layout and product displays per schematics.

 

Develop station level sales promotions and assist in implementing network-wide promotional and advertising campaigns.

 

Manage fuel and non-fuel inventory to ensure optimum stocking levels.

 

Staff and schedule labor to meet customer demand while staying within budget.

 

Control operating expenses, including maintenance, utilities, supplies and inventory loss.

 

Prepare and submit daily sales reports accurately and timely, including, invoices, bank deposits, and environmental compliance reports.

 

Safeguard and account for all money received and disbursed.

 

Organize and maintain all site files, manuals, and other information materials.

 

CUSTOMER FOCUS AND SITE RELATIONSHIPS

As a top priority, develop and assign tasks appropriately to ensure that the site is clean, adequately stocked, and organized for fast, convenient and professional service to customers.

 

Ensure a clean, friendly and well-maintained station environment to provide customers with a buying experience that meets their expectation.

 

Monitor customer needs and expectations, and work with station employees to ensure those needs are met. Assist customers at the pump and in the store to find the desired product and operate equipment.

 

Actively solicit customer feedback via consistent personal interaction, formal surveys and the company's complaint mechanism.

 

Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction.

 

Develop positive and professional relationships with all suppliers.

 

Promote and ensure a safe, positive public image within the neighboring community.

 

LEADERSHIP AND PERSONNEL MANAGEMENT

Find, develop, guide and evaluate employees to operate the station effectively and  safely provide superior customer service.

 

Maintain a professional and supportive image among subordinates and supervisor.

 

Actively recruit, interview and select highly qualified applicants utilizing non-discriminatory management skills.

 

Prepare and submit all employee paperwork accurately and timely.

 

Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness.

 

Motivate, reward, and discipline employees as needed to improve individual and station performance.

 

Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation.

 

Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance based feedback.

 

Develop high potential employees through coaching and training so they are ready for promotion to the next level.

 

Carry out all company policies.

 

SAFETY AND FACILITIES MANAGEMENT

Maintain a safe work environment for employees and customers by setting safety as a priority.

 

Ensure pump islands, lot and store areas are clean and free of debris at all times.

 

Work with facilities manager to maintain appearance standards of paving, lighting, canopy and other physical structure.

 

Ensure facilities and equipment are in safe working order. Carry out preventative maintenance on equipment per schedule.

 

Maintain dispensing and store equipment to ensure clean, sanitary, and safe working condition at all times.

 

Ensure adequate signage or employee directed assistance is provided to the customer.

 

Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required.

 

 

Other Functions

Perform other related duties as assigned or requested.


 

REQUIREMENTS

EDUCATION

High School Diploma required.

Two-year and/or undergraduate degree in business, management, marketing or related discipline, preferred

 

EXPERIENCE

Minimum three years convenience store or other retail experience, including at least one year as manager or assistant manager preferred

Good track record of effective supervisory performance.

Good understanding of Hawaii convenience store operations.

Proficient with general computer applications, such as a POS system, and Microsoft Office.

 

 

LEADERSHIP COMPETENCIES

 

 

BUSINESS UNDERSTANDING

Demonstrates understanding of business and how actions contribute to company performance.

 

DELIVERING RESULTS

Delivers operational excellence by planning, organizing and owning work assignments from start to finish.

 

INTERPERSONAL RELATIONSHIPS

Relates well to and effectively influences others within and across functions through effective communication and collaboration.

 

PROFESSIONAL CONDUCT


Recognizes impact behavior has on others and demonstrates commitment, adaptability and resilience.

 

 

Par Pacific is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.
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