Store Manager - Retail Honokaa
HI - Honokaa
Align Your Career with Entrepreneurial Leader That's Hiring with an Eye to the Future
Enjoy Great Benefits and Employee-Friendly Culture at Fast-Growing Operator of 90 C-Stores on 5 Islands
Bring your business savvy and leadership skills to Par Pacific. Why? As a Store Manager, you will:
- Earn excellent compensation, including bonus potential and great benefits. For example, when you combine vacation and personal time off, you will start off with four weeks of paid time off.
- Run your store with a degree of autonomy(according to SOPs, of course), and we'll also provide support, including strong training.
- Be able to showcase your potential to move up, in the future, perhaps to an Area Manager role.
- Join our ohana -- we truly care for our employeesand promote a close-knit atmosphere.
- Enjoy the energy and excitement of a fast-growing company diversified across retail, refining and logistics.
We have opportunities for Store Managers and Assistant Store Managers throughout the Islands, so feel free to share this information with your network.
Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. Par Pacific's business is organized into three primary segments of refining, retail and logistics. We have refining and logistics assets in Hawai'i and Wyoming and a retail distribution network in Hawai'i. We also own an equity investment in Laramie Energy, LLC, a joint venture entity focused on producing natural gas in Garfield, Mesa and Rio Blanco Counties, Colorado. Par Pacific has an active, opportunistic growth strategy.
Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.
Pictured: Par Pacific's retail operations offer gasoline and other petroleum products in Hawai'i under a new local brand, Hele, as well as the Union 76 and Tesoro brands.
The Requirements
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Store Manager opportunity, you will have:
- A high school diploma or GED; a 2-year and/or undergraduate degree in business, management, marketing or a related discipline is preferred.
- 3+ years of convenience store or other retail experience, including at least one year of supervisory experience with a track record of good performance. Experience as a manager or assistant manager is required.
- Proficiency with general computer applications, such as a POS system, and Microsoft Office.
- Willingness to roll up your sleeves and work alongside your team.
- The ability to coach and develop others.
- Solid interpersonal and communication skills.
- A strong commitment to safety guidelines.
This position also requires a strong work ethic and a degree of schedule flexibility. For the most part, you will be scheduled Monday through Friday from 5 AM to 3 PM, or 6 AM to 4 PM in order to complete the daily requirements of the position, such as end of the day closing, reports and other duties. Work hours beyond a typical 50-hour work week are required during busy periods. You'll be on call 24/7 for emergencies. On average you will work about 50 hours a week, although it may be more.
Role Overview
Note: this is a high-level overview of the role. To take a deeper dive into the details, see the
Role Specificstab.
Reporting to an Area Manager, you will be responsible for the overall operations of a Par Pacific branded store. Exact staffing varies from store to store, but typically you will oversee a staff of at least five Customer Service Associates (CSA) and either an Assistant Store Manager or Senior CSA.
Your key objectives will include ensuring that the store meets performance objectives, serving customers' needs, and developing store/station employees. You'll have responsibilities in four main areas:
- Business and financial management
- Customer focus and site relationships
- Leadership and personnel management
- Safety and facilities management
Role Specifics Note: this is a detailed description of the role. To get the 30,000-foot view, see the
Role Overview tab.
As a Store Manager, your specific duties will fall into the following four areas. In the area of
business and financial management, you will:
- Plan and manage station activities to maximize operating profit.
- Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of station specific fuel pricing strategies and tactics.
- Monitor non-fuel movement and competitor offerings to assist in the development of station specific product mix and pricing strategies.
- Maintain store layout and product displays per schematics.
- Develop station level sales promotions and assist in implementing network-wide promotional and advertising campaigns.
- Manage fuel and non-fuel inventory to ensure optimum stocking levels.
- Staff and schedule labor to meet customer demand while staying within budget.
- Control operating expenses, including maintenance, utilities, supplies and inventory loss.
- Prepare and submit daily sales reports accurately and timely, including, invoices, bank deposits, and environmental compliance reports.
- Safeguard and account for all money received and disbursed.
- Organize and maintain all site files, manuals, and other information materials.
With regard to
customer focus and site relationships, you will:
- Make it a top priority to develop and assign tasks appropriately to ensure that the site is clean, adequately stocked, and organized for fast, convenient and professional service to customers.
- Ensure a clean, friendly and well-maintained station environment to provide customers with a buying experience that meets their expectation.
- Monitor customer needs and expectations, and work with station employees to ensure those needs are met. Assist customers at the pump and in the store to find the desired product and operate equipment.
- Actively solicit customer feedback via consistent personal interaction, formal surveys and the company's complaint mechanism.
- Ensure complaints are resolved quickly and sincerely to the customer's, vendor's and contractor's satisfaction.
- Develop positive and professional relationships with all suppliers.
- Promote and ensure a safe, positive public image within the neighboring community.
In the area of
leadership and personnel management, you will:
- Find, develop, guide and evaluate employees to operate the station effectively and safely provide superior customer service.
- Maintain a professional and supportive image among subordinates and supervisor.
- Actively recruit, interview and select highly qualified applicants utilizing non-discriminatory management skills.
- Prepare and submit all employee paperwork accurately and timely.
- Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness.
- Motivate, reward, and discipline employees as needed to improve individual and station performance.
- Implement a progressive disciplinary approach when dealing with employee performance issues, including preparing and submitting the proper documentation.
- Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance-based feedback.
- Develop high potential employees through coaching and training so they are ready for promotion to the next level.
- Carry out all company policies.
Regarding
safety and facilities management, you will:
- Maintain a safe work environment for employees and customers by setting safety as a priority.
- Ensure pump islands, lot and store areas are clean and free of debris at all times.
- Work with facilities manager to maintain appearance standards of paving, lighting, canopy and other physical structure.
- Ensure facilities and equipment are in safe working order. Carry out preventative maintenance on equipment per schedule.
- Maintain dispensing and store equipment to ensure clean, sanitary, and safe working condition at all times.
- Ensure adequate signage or employee directed assistance is provided to the customer.
- Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required.
Align Your Career with Entrepreneurial Leader That's Hiring with an Eye to the Future
Enjoy Great Benefits and Employee-Friendly Culture at Fast-Growing Operator of 90 C-Stores on 5 Islands
Bring your business savvy and leadership skills to Par Pacific. Why? As a Store Manager, you will:
- Earn excellent compensation, including bonus potential and great benefits. For example, when you combine vacation and personal time off, you will start off with four weeks of paid time off.
- Run your store with a degree of autonomy(according to SOPs, of course), and we'll also provide support, including strong training.
- Be able to showcase your potential to move up, in the future, perhaps to an Area Manager role.
- Join our ohana -- we truly care for our employeesand promote a close-knit atmosphere.
- Enjoy the energy and excitement of a fast-growing company diversified across retail, refining and logistics.
We have opportunities for Store Managers and Assistant Store Managers throughout the Islands, so feel free to share this information with your network.
Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. Par Pacific's business is organized into three primary segments of refining, retail and logistics. We have refining and logistics assets in Hawai'i and Wyoming and a retail distribution network in Hawai'i. We also own an equity investment in Laramie Energy, LLC, a joint venture entity focused on producing natural gas in Garfield, Mesa and Rio Blanco Counties, Colorado. Par Pacific has an active, opportunistic growth strategy.
Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.
Pictured: Par Pacific's retail operations offer gasoline and other petroleum products in Hawai'i under a new local brand, Hele, as well as the Union 76 and Tesoro brands.
The Requirements
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Store Manager opportunity, you will have:
- A high school diploma or GED; a 2-year and/or undergraduate degree in business, management, marketing or a related discipline is preferred.
- 3+ years of convenience store or other retail experience, including at least one year of supervisory experience with a track record of good performance. Experience as a manager or assistant manager is required.
- Proficiency with general computer applications, such as a POS system, and Microsoft Office.
- Willingness to roll up your sleeves and work alongside your team.
- The ability to coach and develop others.
- Solid interpersonal and communication skills.
- A strong commitment to safety guidelines.
This position also requires a strong work ethic and a degree of schedule flexibility. For the most part, you will be scheduled Monday through Friday from 5 AM to 3 PM, or 6 AM to 4 PM in order to complete the daily requirements of the position, such as end of the day closing, reports and other duties. Work hours beyond a typical 50-hour work week are required during busy periods. You'll be on call 24/7 for emergencies. On average you will work about 50 hours a week, although it may be more.
Role Overview
Note: this is a high-level overview of the role. To take a deeper dive into the details, see the
Role Specificstab.
Reporting to an Area Manager, you will be responsible for the overall operations of a Par Pacific branded store. Exact staffing varies from store to store, but typically you will oversee a staff of at least five Customer Service Associates (CSA) and either an Assistant Store Manager or Senior CSA.
Your key objectives will include ensuring that the store meets performance objectives, serving customers' needs, and developing store/station employees. You'll have responsibilities in four main areas:
- Business and financial management
- Customer focus and site relationships
- Leadership and personnel management
- Safety and facilities management
Role Specifics Note: this is a detailed description of the role. To get the 30,000-foot view, see the
Role Overview tab.
As a Store Manager, your specific duties will fall into the following four areas. In the area of
business and financial management, you will:
- Plan and manage station activities to maximize operating profit.
- Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of station specific fuel pricing strategies and tactics.
- Monitor non-fuel movement and competitor offerings to assist in the development of station specific product mix and pricing strategies.
- Maintain store layout and product displays per schematics.
- Develop station level sales promotions and assist in implementing network-wide promotional and advertising campaigns.
- Manage fuel and non-fuel inventory to ensure optimum stocking levels.
- Staff and schedule labor to meet customer demand while staying within budget.
- Control operating expenses, including maintenance, utilities, supplies and inventory loss.
- Prepare and submit daily sales reports accurately and timely, including, invoices, bank deposits, and environmental compliance reports.
- Safeguard and account for all money received and disbursed.
- Organize and maintain all site files, manuals, and other information materials.
With regard to
customer focus and site relationships, you will:
- Make it a top priority to develop and assign tasks appropriately to ensure that the site is clean, adequately stocked, and organized for fast, convenient and professional service to customers.
- Ensure a clean, friendly and well-maintained station environment to provide customers with a buying experience that meets their expectation.
- Monitor customer needs and expectations, and work with station employees to ensure those needs are met. Assist customers at the pump and in the store to find the desired product and operate equipment.
- Actively solicit customer feedback via consistent personal interaction, formal surveys and the company's complaint mechanism.
- Ensure complaints are resolved quickly and sincerely to the customer's, vendor's and contractor's satisfaction.
- Develop positive and professional relationships with all suppliers.
- Promote and ensure a safe, positive public image within the neighboring community.
In the area of
leadership and personnel management, you will:
- Find, develop, guide and evaluate employees to operate the station effectively and safely provide superior customer service.
- Maintain a professional and supportive image among subordinates and supervisor.
- Actively recruit, interview and select highly qualified applicants utilizing non-discriminatory management skills.
- Prepare and submit all employee paperwork accurately and timely.
- Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness.
- Motivate, reward, and discipline employees as needed to improve individual and station performance.
- Implement a progressive disciplinary approach when dealing with employee performance issues, including preparing and submitting the proper documentation.
- Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance-based feedback.
- Develop high potential employees through coaching and training so they are ready for promotion to the next level.
- Carry out all company policies.
Regarding
safety and facilities management, you will:
- Maintain a safe work environment for employees and customers by setting safety as a priority.
- Ensure pump islands, lot and store areas are clean and free of debris at all times.
- Work with facilities manager to maintain appearance standards of paving, lighting, canopy and other physical structure.
- Ensure facilities and equipment are in safe working order. Carry out preventative maintenance on equipment per schedule.
- Maintain dispensing and store equipment to ensure clean, sanitary, and safe working condition at all times.
- Ensure adequate signage or employee directed assistance is provided to the customer.
- Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required.
