PDI Support Specialist
WA - Spokane
| POSITION SUMMARY/OBJECTIVE |
The PDI support specialist serves as the liaison on applications between the retail operations team, the accounting team, and IT. The specialist will be the subject matter expert of PDI Enterprise and all ancillary software applications. The specialist will be responsible for administering PDI while ensuring that we are fully utilizing the software from a functional perspective as well as creating efficiencies thru automation. The specialist should have great communication, analytical skills, and financial asumen to align the application with ongoing business processes and other initiatives. A basic understanding of IT infrastructure, software development lifecycle, and IT Service Management processes is required to be successful in this role. This role requires a self-motivated, independent individual with a solid background in retail operations and accounting.
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| EDUCATION REQUIREMENTS |
- Bachelor’s degree in computer science, information systems, business administration, or related field or comparable work experience required
|
| EXPERIENCE REQUIREMENTS |
- 3-5 years of business analysis experience
- 3-5 years of in depth accounting knowledge
- Excellent verbal and written communication skills.
- 5-7 years administering PDI Enterprise
- Able to communicate effectively with both business partners and other IT professionals at all levels of the organization.
- Demonstrated ability to work effectively within a diverse team
- Ability to manage or work on multiple projects and tasks at one time
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| ESSENTIAL FUNCTIONS |
- Conduct cost and efficiency optimization research and planning
- Develop opinions/recommendations based on quantitative and qualitative analysis
- Ensure accuracy of data and analyses presented
- Remain up to date with PDI’s newest software modules and technology
- Conduct analyses and desk research (Secondary research) in support of project deliverables
- Conduct Primary research and follow up with solutions
- Performs testing to ensure systems meet documented user requirements
- Works closely with the team, and reports clearly and accurately to management
- Assist with Pricebook issues as required
- Support all PDI softwares
- Prepares and provides project status and risk assessments to their manager with appropriate levels of detail to ensure that programs stay on schedule
- Partner with retail, accounting, and IT on assigned projects to identify solutions to business problems
- Assists with PDI software and accounting troubleshooting and issue resolution using a variety of tools and technologies, including basic SQL
- Provides remote support and maintenance functions
- Researches complex technical issues and resolves non-business-critical issues with minimal support
- Performs software installs and upgrades (sometimes after-hours)
- Mentors other team members to address and resolve operational concerns in a timely manner and escalate issues with an appropriate sense of urgency
|
| PHYSICAL DEMANDS/WORK ENVIRONMENT |
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to walk, sit, talk and hear. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; and may occasionally be required to climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
|
| POSITION SUMMARY/OBJECTIVE |
The PDI support specialist serves as the liaison on applications between the retail operations team, the accounting team, and IT. The specialist will be the subject matter expert of PDI Enterprise and all ancillary software applications. The specialist will be responsible for administering PDI while ensuring that we are fully utilizing the software from a functional perspective as well as creating efficiencies thru automation. The specialist should have great communication, analytical skills, and financial asumen to align the application with ongoing business processes and other initiatives. A basic understanding of IT infrastructure, software development lifecycle, and IT Service Management processes is required to be successful in this role. This role requires a self-motivated, independent individual with a solid background in retail operations and accounting.
|
| EDUCATION REQUIREMENTS |
- Bachelor’s degree in computer science, information systems, business administration, or related field or comparable work experience required
|
| EXPERIENCE REQUIREMENTS |
- 3-5 years of business analysis experience
- 3-5 years of in depth accounting knowledge
- Excellent verbal and written communication skills.
- 5-7 years administering PDI Enterprise
- Able to communicate effectively with both business partners and other IT professionals at all levels of the organization.
- Demonstrated ability to work effectively within a diverse team
- Ability to manage or work on multiple projects and tasks at one time
|
| ESSENTIAL FUNCTIONS |
- Conduct cost and efficiency optimization research and planning
- Develop opinions/recommendations based on quantitative and qualitative analysis
- Ensure accuracy of data and analyses presented
- Remain up to date with PDI’s newest software modules and technology
- Conduct analyses and desk research (Secondary research) in support of project deliverables
- Conduct Primary research and follow up with solutions
- Performs testing to ensure systems meet documented user requirements
- Works closely with the team, and reports clearly and accurately to management
- Assist with Pricebook issues as required
- Support all PDI softwares
- Prepares and provides project status and risk assessments to their manager with appropriate levels of detail to ensure that programs stay on schedule
- Partner with retail, accounting, and IT on assigned projects to identify solutions to business problems
- Assists with PDI software and accounting troubleshooting and issue resolution using a variety of tools and technologies, including basic SQL
- Provides remote support and maintenance functions
- Researches complex technical issues and resolves non-business-critical issues with minimal support
- Performs software installs and upgrades (sometimes after-hours)
- Mentors other team members to address and resolve operational concerns in a timely manner and escalate issues with an appropriate sense of urgency
|
| PHYSICAL DEMANDS/WORK ENVIRONMENT |
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to walk, sit, talk and hear. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; and may occasionally be required to climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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Par Pacific is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.
