Career Opportunities
Within the last 5 years, what role did the following play in your job:
Managing other employees
Do you have a valid driver's license and a reliable vehicle? There are responsibilities that require an ASM to drive. If you do not have a valid license and vehicle, there are other positions available.
We are a "all hands on deck" team, so everyone jumps in to get the job done. At times, even as a manager, you'll have cleaning duties, stocking, trash, etc. Are you OK with doing everything you'll be asking your subordinates to do?
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Sr Customer Service Associate
HI - Hilo
OR
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Build a Career with A Fast-Growing Leader Offering Exceptional Benefits

Showcase Your Potential to Advance while Enjoying Employee-Friendly Culture

If you combine your customer service skills with strong leadership abilities, this position offers you a number of attractive opportunities: We have opportunities for Assistant Store Managers and Customer Service Associates throughout the Islands, so feel free to share this information with your network.

Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. Par Pacific's business is organized into three primary segments of refining, retail and logistics. We have refining and logistics assets in Hawai'i and Wyoming and a retail distribution network in Hawai'i. We also own an equity investment in Laramie Energy, LLC, a joint venture entity focused on producing natural gas in Garfield, Mesa and Rio Blanco Counties, Colorado. Par Pacific has an active, opportunistic growth strategy.

Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.

Pictured: Par Pacific's retail operations offer gasoline and other petroleum products in Hawai'i under a new local brand, Hele, as well as the Union 76 and Tesoro brands.

The Requirements

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Assistant Store Manager opportunity, you will have:
  • A high school diploma or GED equivalent preferred.
  • Experience in customer-facing roles, including handling customer issues.
  • Experience in retail sales and cash handling.
  • Some supervisory or team leadership experience.
  • A valid driver's license and reliable vehicle. Quick question for you - click here
  • The ability to:
    • Perform basic arithmetic operations accurately.
    • Communicate verbally and in writing in English, including proficient telephone communication skills.
    • Work with equipment, tools and materials as required.
    • Stand and/or walk for an entire shift and lift up to 20 pounds.
  • A strong commitment to safety guidelines.
This position also requires a strong work ethic and a good deal of schedule flexibility. For the most part, you will be scheduled for two morning shifts and three swing shifts, including weekends and holidays. Morning shifts typically run from 5 or 6 AM to 1 or 2 PM, and swing shifts from 1 or 2 to 9 or 10 PM. Hours and schedules will vary from one location to another.

In addition, you will need to be willing and able to cover nights and work double shifts if necessary. You may have to work six or seven days a week during a Store Manager's vacation. You'll earn overtime as appropriate.

The Role


Your specific responsibilities will fall into three main areas. In the area of customer service and site relationships, you will:
  • Consistently provide prompt and courteous customer service, which may include assisting customers at the gas pump and helping to resolve customer issues.
  • Accurately ring up all sales on POS system, complying with all cash handling procedures, including checks and other types of payment received for products sold.
  • Develop positive and professional relationships with all suppliers.
  • Assume responsibilities for all cash, monies, and inventory during your shift.
With regard to store operations and facilities maintenance, you will:
  • Assume Store Manager responsibilities when needed.
  • Prepare bank deposits, reports and paperwork during manager's absence or days off.
  • Comply with company policies and store procedures.
  • Assist in maintaining proper inventory levels and shift audits.
  • Adopt, comply with and participate in all safety programs and training.
  • Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems. Quick question for you - click here
  • Receive merchandise using proper check-in procedures when working with vendors.
  • Conduct fuel surveys (driving in the local area to check competitors' prices).
In the area of personnel assistance, you will:
  • Maintain a professional and supportive image among subordinates and supervisor.
  • Work with Store Manager to create, maintain and improve teamwork, and provide training assistance to new associates.
  • Assist with scheduling staff working hours.
  • Perform other duties as required.
Pictured: Most stores participate in the Kama'aina Rewards program, which promotes customer loyalty. Members can earn points toward free merchandise and discounted gas, and enter promotional contests -- a recent contest prize was an Xbox One.

What's in It for You

Professional development
You will expand your skills and experience in operations as well as in leadership, and demonstrate your capacity for taking on additional responsibilities. We promote from within whenever possible.

Employee value proposition
Working at Par Pacific is different. Because Par is a smaller energy company, employees have the opportunity to make a great impact on the business and to influence decisions. People truly have amazing careers at Par because they are exposed to many areas of the company and are connected to many of the industry experts.

Unique culture
There is nothing ordinary about Par Pacific, and there's certainly nothing ordinary about Par Pacific people. If you're at Par, you're a driven, creative-thinking, hardworking professional that loves to win. If that describes you, you'll fit right in!

Great places to live and work
Because Par Pacific is located in some of the most beautiful places throughout the country, our employees get to make these places their home and enrich their lives. We're proud of our unique culture and family-friendly environment.

Excellent compensation
In addition to a competitive wage, including overtime opportunities and bonus potential, we offer comprehensive benefits that include medical and dental insurance; life and AD&D insurance; a 401(k) plan with generous company match; employee assistance programs; vacation days; and more. We also offer shift differential for employees working the night shift.

Pictured: Par Hawaii has been a strong supporter of Special Olympics Hawai'i for longer than 27 years. Our annual Fueling Dreams campaign, now in its 12th year, allows drivers to make a donation to Special Olympics Hawai'i at participating Hele, 76 and Tesoro stations throughout the islands.

Keys to Success

Do you have what it takes?

This role is not for everyone. We've already stated it, but it's important enough that it bears repeating: you'll need to be very flexible and able to work any shift, any day. In addition, this is not a "back office" job. There will be some administrative work, but you'll also need to work right alongside the CSAs, helping customers at the register, sweeping the lot, stocking inventory and more. The position requires high energy and a strong sense of accountability.

In addition, in order to be an outstanding Assistant Store Manager, you will:
  • Model responsibility and ownership for the CSAs, such as arriving on time and being proactive about keeping the store clean inside and out.
  • Bring strong multitasking skills and the ability to thrive in a fast-paced environment.
  • Promote a positive work environment so that employees look forward to coming in for every shift.
  • Demonstrate sensitivity to cultural diversity.
  • Bring a collaborative approach, but also be willing to be assertive when necessary.
  • Maintain a calm, solution-oriented manner when dealing with issues.
Pictured: Our stores are supplied by the largest refinery in Hawai'i, on Oahu. The refinery is part of an integrated statewide logistics system that includes 5 terminals, 3 barges and 27 miles of pipeline.

Build a Career with A Fast-Growing Leader Offering Exceptional Benefits

Showcase Your Potential to Advance while Enjoying Employee-Friendly Culture

If you combine your customer service skills with strong leadership abilities, this position offers you a number of attractive opportunities: We have opportunities for Assistant Store Managers and Customer Service Associates throughout the Islands, so feel free to share this information with your network.

Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. Par Pacific's business is organized into three primary segments of refining, retail and logistics. We have refining and logistics assets in Hawai'i and Wyoming and a retail distribution network in Hawai'i. We also own an equity investment in Laramie Energy, LLC, a joint venture entity focused on producing natural gas in Garfield, Mesa and Rio Blanco Counties, Colorado. Par Pacific has an active, opportunistic growth strategy.

Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.

Pictured: Par Pacific's retail operations offer gasoline and other petroleum products in Hawai'i under a new local brand, Hele, as well as the Union 76 and Tesoro brands.

The Requirements

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Assistant Store Manager opportunity, you will have:
  • A high school diploma or GED equivalent preferred.
  • Experience in customer-facing roles, including handling customer issues.
  • Experience in retail sales and cash handling.
  • Some supervisory or team leadership experience.
  • A valid driver's license and reliable vehicle. Quick question for you - click here
  • The ability to:
    • Perform basic arithmetic operations accurately.
    • Communicate verbally and in writing in English, including proficient telephone communication skills.
    • Work with equipment, tools and materials as required.
    • Stand and/or walk for an entire shift and lift up to 20 pounds.
  • A strong commitment to safety guidelines.
This position also requires a strong work ethic and a good deal of schedule flexibility. For the most part, you will be scheduled for two morning shifts and three swing shifts, including weekends and holidays. Morning shifts typically run from 5 or 6 AM to 1 or 2 PM, and swing shifts from 1 or 2 to 9 or 10 PM. Hours and schedules will vary from one location to another.

In addition, you will need to be willing and able to cover nights and work double shifts if necessary. You may have to work six or seven days a week during a Store Manager's vacation. You'll earn overtime as appropriate.

The Role


Your specific responsibilities will fall into three main areas. In the area of customer service and site relationships, you will:
  • Consistently provide prompt and courteous customer service, which may include assisting customers at the gas pump and helping to resolve customer issues.
  • Accurately ring up all sales on POS system, complying with all cash handling procedures, including checks and other types of payment received for products sold.
  • Develop positive and professional relationships with all suppliers.
  • Assume responsibilities for all cash, monies, and inventory during your shift.
With regard to store operations and facilities maintenance, you will:
  • Assume Store Manager responsibilities when needed.
  • Prepare bank deposits, reports and paperwork during manager's absence or days off.
  • Comply with company policies and store procedures.
  • Assist in maintaining proper inventory levels and shift audits.
  • Adopt, comply with and participate in all safety programs and training.
  • Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems. Quick question for you - click here
  • Receive merchandise using proper check-in procedures when working with vendors.
  • Conduct fuel surveys (driving in the local area to check competitors' prices).
In the area of personnel assistance, you will:
  • Maintain a professional and supportive image among subordinates and supervisor.
  • Work with Store Manager to create, maintain and improve teamwork, and provide training assistance to new associates.
  • Assist with scheduling staff working hours.
  • Perform other duties as required.
Pictured: Most stores participate in the Kama'aina Rewards program, which promotes customer loyalty. Members can earn points toward free merchandise and discounted gas, and enter promotional contests -- a recent contest prize was an Xbox One.

What's in It for You

Professional development
You will expand your skills and experience in operations as well as in leadership, and demonstrate your capacity for taking on additional responsibilities. We promote from within whenever possible.

Employee value proposition
Working at Par Pacific is different. Because Par is a smaller energy company, employees have the opportunity to make a great impact on the business and to influence decisions. People truly have amazing careers at Par because they are exposed to many areas of the company and are connected to many of the industry experts.

Unique culture
There is nothing ordinary about Par Pacific, and there's certainly nothing ordinary about Par Pacific people. If you're at Par, you're a driven, creative-thinking, hardworking professional that loves to win. If that describes you, you'll fit right in!

Great places to live and work
Because Par Pacific is located in some of the most beautiful places throughout the country, our employees get to make these places their home and enrich their lives. We're proud of our unique culture and family-friendly environment.

Excellent compensation
In addition to a competitive wage, including overtime opportunities and bonus potential, we offer comprehensive benefits that include medical and dental insurance; life and AD&D insurance; a 401(k) plan with generous company match; employee assistance programs; vacation days; and more. We also offer shift differential for employees working the night shift.

Pictured: Par Hawaii has been a strong supporter of Special Olympics Hawai'i for longer than 27 years. Our annual Fueling Dreams campaign, now in its 12th year, allows drivers to make a donation to Special Olympics Hawai'i at participating Hele, 76 and Tesoro stations throughout the islands.

Keys to Success

Do you have what it takes?

This role is not for everyone. We've already stated it, but it's important enough that it bears repeating: you'll need to be very flexible and able to work any shift, any day. In addition, this is not a "back office" job. There will be some administrative work, but you'll also need to work right alongside the CSAs, helping customers at the register, sweeping the lot, stocking inventory and more. The position requires high energy and a strong sense of accountability.

In addition, in order to be an outstanding Assistant Store Manager, you will:
  • Model responsibility and ownership for the CSAs, such as arriving on time and being proactive about keeping the store clean inside and out.
  • Bring strong multitasking skills and the ability to thrive in a fast-paced environment.
  • Promote a positive work environment so that employees look forward to coming in for every shift.
  • Demonstrate sensitivity to cultural diversity.
  • Bring a collaborative approach, but also be willing to be assertive when necessary.
  • Maintain a calm, solution-oriented manner when dealing with issues.
Pictured: Our stores are supplied by the largest refinery in Hawai'i, on Oahu. The refinery is part of an integrated statewide logistics system that includes 5 terminals, 3 barges and 27 miles of pipeline.
Par Pacific is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at eeftink@engage2excel.com.
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