The RequirementsTo meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Store Manager opportunity, you will have:
- A high school diploma or GED; a 2-year and/or undergraduate degree in business, management, marketing or a related discipline is preferred.
- 3+ years of convenience store or other retail experience, including at least one year of supervisory experience with a track record of good performance. Experience as a manager or assistant manager is required.
- Proficiency with general computer applications, such as a POS system, and Microsoft Office.
- Willingness to roll up your sleeves and work alongside your team.
- The ability to coach and develop others.
- Solid interpersonal and communication skills.
- A strong commitment to safety guidelines.
Role OverviewNote: this is a high-level overview of the role. To take a deeper dive into the details, see the Role Specifics tab.
Reporting to an Area Manager, you will be responsible for the overall operations of a Par Pacific branded store. Exact staffing varies from store to store, but typically you will oversee a staff of at least five Customer Service Associates (CSA) and either an Assistant Store Manager or Senior CSA.
Your key objectives will include ensuring that the store meets performance objectives, serving customers' needs, and developing store/station employees. You'll have responsibilities in four main areas:
- Business and financial management
- Customer focus and site relationships
- Leadership and personnel management
- Safety and facilities management
Role SpecificsNote: this is a detailed description of the role. To get the 30,000-foot view, see the Role Overview tab.
As a Store Manager, your specific duties will fall into the following four areas. In the area of business and financial management, you will:
- Plan and manage station activities to maximize operating profit.
- Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of station specific fuel pricing strategies and tactics.
- Monitor non-fuel movement and competitor offerings to assist in the development of station specific product mix and pricing strategies.
- Maintain store layout and product displays per schematics.
- Develop station level sales promotions and assist in implementing network-wide promotional and advertising campaigns.
- Manage fuel and non-fuel inventory to ensure optimum stocking levels.
- Staff and schedule labor to meet customer demand while staying within budget.
- Control operating expenses, including maintenance, utilities, supplies and inventory loss.
- Prepare and submit daily sales reports accurately and timely, including, invoices, bank deposits, and environmental compliance reports.
- Safeguard and account for all money received and disbursed.
- Organize and maintain all site files, manuals, and other information materials.
- Make it a top priority to develop and assign tasks appropriately to ensure that the site is clean, adequately stocked, and organized for fast, convenient and professional service to customers.
- Ensure a clean, friendly and well-maintained station environment to provide customers with a buying experience that meets their expectation.
- Monitor customer needs and expectations, and work with station employees to ensure those needs are met. Assist customers at the pump and in the store to find the desired product and operate equipment.
- Actively solicit customer feedback via consistent personal interaction, formal surveys and the company's complaint mechanism.
- Ensure complaints are resolved quickly and sincerely to the customer's, vendor's and contractor's satisfaction.
- Develop positive and professional relationships with all suppliers.
- Promote and ensure a safe, positive public image within the neighboring community.
- Find, develop, guide and evaluate employees to operate the station effectively and safely provide superior customer service.
- Maintain a professional and supportive image among subordinates and supervisor.
- Actively recruit, interview and select highly qualified applicants utilizing non-discriminatory management skills.
- Prepare and submit all employee paperwork accurately and timely.
- Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness.
- Motivate, reward, and discipline employees as needed to improve individual and station performance.
- Implement a progressive disciplinary approach when dealing with employee performance issues, including preparing and submitting the proper documentation.
- Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance-based feedback.
- Develop high potential employees through coaching and training so they are ready for promotion to the next level.
- Carry out all company policies.
- Maintain a safe work environment for employees and customers by setting safety as a priority.
- Ensure pump islands, lot and store areas are clean and free of debris at all times.
- Work with facilities manager to maintain appearance standards of paving, lighting, canopy and other physical structure.
- Ensure facilities and equipment are in safe working order. Carry out preventative maintenance on equipment per schedule.
- Maintain dispensing and store equipment to ensure clean, sanitary, and safe working condition at all times.
- Ensure adequate signage or employee directed assistance is provided to the customer.
- Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required.
What's in It for YouProfessional development
You will expand your skills and experience in operations (such as learning the fuel side of the operations) as well as in leadership, while also demonstrating your capacity for taking on additional responsibilities. We already mentioned the possibility of pursuing an Area Manager role, and there are many other potential career paths in the company. We promote from within whenever possible.
Employee value proposition
Working at Par Pacific is different. Because Par is a smaller energy company, employees have the opportunity to make a great impact on the business and to influence decisions. People truly have amazing careers at Par because they are exposed to many areas of the company and are connected to many of the industry experts.
There is nothing ordinary about Par Pacific, and there's certainly nothing ordinary about Par Pacific people. If you're at Par, you're a driven, creative-thinking, hardworking professional that loves to win. If that describes you, you'll fit right in!
Great places to live and work
Because Par Pacific is located in some of the most beautiful places throughout the country, our employees get to make these places their home and enrich their lives. We're proud of our unique culture and family-friendly environment.
In addition to a competitive salary and annualized performance bonus (paid out quarterly), we offer comprehensive benefits that include medical and dental insurance; life and AD&D insurance; a 401(k) plan with generous company match; employee assistance programs; vacation days; and more.
Pictured: Par Hawaii has been a strong supporter of Special Olympics Hawai'i for longer than 27 years. Our annual Fueling Dreams campaign, now in its 12th year, allows drivers to make a donation to Special Olympics Hawai'i at participating Hele, 76 and Tesoro stations throughout the islands.
Keys to SuccessIf you're coming from a large retail environment, like a big box store, it may take some adjusting to get used to the smaller scale of your store. Leadership, delegation, coaching and mentoring are all very important. At the same time, you will need to work right alongside your team, from helping customers at the pump to restocking coolers. Our most successful Store Managers are good at striking the right balance between leadership and tasks.
As you might expect, we have SOPs and guidelines, and during each shift you'll have a checklist of responsibilities to complete. To excel in the role, however, you'll also bring the initiative and sound judgment to make decisions throughout the day. Solid business savvy and common sense will help you here. Support is just a phone call away if you need it, but you should take pride in solving problems and making decisions independently.
In addition, in order to be an outstanding Store Manager, you will:
- Model responsibility and ownership for your team, such as arriving on time and being proactive about keeping the store clean inside and out.
- Bring strong multitasking skills and the ability to thrive in a fast-paced environment.
- Promote a positive work environment so that employees look forward to coming in for every shift.
- Demonstrate sensitivity to cultural diversity.
- Bring a collaborative approach, but also be willing to be assertive when necessary.
- Maintain a calm, solution-oriented manner when dealing with issues.